Next Steps
What to do once you've made your choice of granite, marble, quartz or ceramic kitchen island or worktop
HOME SMART SYSTEMS is an UK company that supply and fit high quality Granite, Marble, Quartz & Ceramic kitchen worktops, and have over twenty years of fitting experience, the specialist tools and know-how to complete the installation to the highest standards and specification.
We specialise in both new worktop installations and worktop replacements, offering comprehensive services to accommodate all types of kitchen ranges and appliances. Whether you're embarking on a kitchen remodel or simply seeking to upgrade your existing countertops, our experienced team is equipped to handle the job with precision and care.
How do I obtain a quotation?
To obtain a quote you can contact us via phone or email over a plan and measurements; we aim to get back to you with a quote the very same day. Measurements do not have to be exact; however, best to have a kitchen plan (sketch) to confirm the dimensions.
What is a template?
Accurate measurements of the kitchen units, cut outs for hobs and sinks and the size of overhang required are taken. This is then used to create a replica, or template, that is then used to manufacture the stone worktops ensuring a precise and accurate cutting of the stone for a perfect work surface installation.
What must I have on-site on the day Of templating?
Before the day of template please ensure that all kitchen cabinets are fitted and have sufficient braces in order to take the weight of the stone worktop.
Please ensure that all areas are free for us to work on. This includes the removal of all gadgets and other items normally on your work surface. If you are having an under-mounted sink, please ask your carpenter to make a support for sink (do not glue sink / sink should be levelled with top of the base units and have a tolerance +/- 5mm each direction). Please do not re-position the kitchen cabinets after template and if you do please let us know and another template will be carried out.
Sinks, taps and hobs should be on site on the day of templating.
What must I have on-site on day of fitting?
Please ensure that all areas are free for us to work on. Sinks, taps and hobs should be on site on the day of templating.
If you are just having replacement work surfaces please make sure that the existing work surfaces are removed prior to the day of fitting. We offer a removal service for existing worktops; please contact us for pricing details.
TERMS AND CONDITIONS.
In the terms below Home Smart Systems Ltd is called “The Company” and the other contracting party is called “The Customer”.
1. The Company retains full control of the production and installation of the products to be supplied. The Customer agrees that the Company may make minor modifications to the specifications from the materials and to the design of the installation at its discretion. The Company need not tell the Customer that it has done this. If a major modification is necessary, the Company will inform the Customer and agree the matter with them.
2.1 If for any reason beyond the Company’s reasonable control, the Company is unable to supply the Product the Company will notify the Customer. With the agreement of the Customer the Company will replace it with an item of superior standard and value.
2.2 Variation in Colour:
Granite is a natural material and the Company are therefore unable to guarantee its colour or pattern. Natural variations are part of the stones appeal, beauty and character and should not be seen as a fault. When samples are submitted it should be noted that exact resemblances cannot be guaranteed. No guarantee can be given that the colour shades of the materials supplied against extension orders will exactly match the original product.
3.1 The Company will do all that it reasonably can to meet the date given for delivery and/or installation of the Product. In the case of unforeseen circumstances beyond the reasonable control of the Company, the Company may not be able to do so. In such circumstances the Company will contact the Customer and agree an alternative date.3.2 The Customer will also do all, that he/she reasonably can to enable delivery and/or installation of the Product to take place on the given date. In the case if unforeseen circumstances beyond the reasonable control of the Customer, the Customer may not be able to do so. In such circumstances the Customer will contact the Company and agree an alternative date.4. The Customer agrees that the structure, condition and suitability of the premises for the installation are the Customer’s responsibility. If at any time the installation is, for a structural or technical difficulty, impractical, the Company may terminate the contract. If the Company terminates the contract under these conditions, then any deposit paid will be refunded. However, the Company may not make to the Customer any payment for any loss the Customer may suffer.5. The Company does all it reasonably can to ensure the price quoted by its design consultant at the time of the contract is correct. It is Customer’s responsibility to provide full plan/design/drawing with most possible accurate dimensions. It is recognised that the Product (worktop, surface, furniture etc) is a made to measure product. The Company will arrange for a technical surveyor to visit the Customer’s premises for the purposes of template/measurement and survey of premises. Customer must be present during template. It is Customer’s responsibility to check template. All measurements taken during template will be recognise as final sizes for fabrication. If, following such a survey, it becomes apparent that the fabrication/installation has been under-priced for a technical reason beyond the reasonable expectation of the agent, then the Company will forthwith inform the Customer and both parties will attempt to agree a revised price for the fabrication/installation. In the event a new price cannot be agreed then either party is entitled to terminate the contract whereupon any monies will be repaid except the deposit.
6. Where the Company has agreed to supply and install the Product, the Company will ensure that the quality of the Product supplied will be to a satisfactory standard and also that the Product will be installed in the Customer’s home to a satisfactory standard.
7. Where the Company has agreed to only supply the Product, the Company guarantees that the quality of the Product will be to a satisfactory standard. The Company is not responsible for the installation of the Product. Any installation of the Product is the sole responsibility of the Customer. The Company shall not be responsible for any damage or loss in respect of the any items supplied by the Company arising out of or associated with any such installation of the Product by the Customer.
8. All materials are supplied subject to any guarantees and after sales services that are offered by the manufacturers themselves, or where appropriate subject to the terms of any extended warranty scheme.
9. The Customer agrees to give access to the premises for the purposes of delivery and/or installation or subsequent visit that may be necessary for completion of the installation.
10. Any debris created by installation or remedial work in the working area will be cleared away by installer but not removed from premises unless agreed with Company and costed accordingly.
11. The Customer is advised and accepts that the installation may cause damage to decoration. It is anticipated that the kitchen (bathroom, bedroom, study) will require redecoration of the installation. This will be Customer’s responsibility and is not included in the price unless specifically set out otherwise overleaf. For the avoidance of doubt this provision does not exclude the Company’s responsibility for any damages which are beyond what is reasonably commensurate with the fitting of the Product in the usual way.
12. The Customer agrees that there will be an available supply of water, gas and electricity on the premises for the purpose of carrying out the installation and such services will be supplied at no cost to the Company.
13. On delivery or completion, the risk of any damage to the Product becomes that of the Customer.
14. The Company do require a deposit before we purchase any stock or proceed with manufacturing. Schedule of Payments would be on the order confirmation. The goods do not become the Customer’s until the Customer has paid for them in full and, until such time, the Customer shall keep goods in good repair, condition and properly protected and insured. The goods are not warranted/guaranteed until payment is received in full. Deposits are not refundable unless agreed in writing or by email. If the order has already started being processed then you, the customer, will be liable for full payment.
15. Although the Company may be prepared to agree to certain changes to the original terms of the contract, this will be on the understanding that it does not infringe the Company’s full rights under the contract and that it does not prevent the Company from exercising those rights in the future. No contractual changes shall be valid unless authorised by a Director of the Company.
16. Whilst every care is taken, the Company cannot be and will not be held liable for any damage or breakages to Customers tiling and decorations when changing worktops, base or wall units, and when changing cornice or light pelmet the Company cannot and will not be held for spaces left due to a difference in profiles between old and new.
The Company and the Customer agree that these terms shall be governed by and construed in accordance with the Law of England and they further agree that the English Courts shall have exclusive jurisdiction.
Looking for quality worktops and professional fitters? Please call us now 01462 671 880.